Sourpuss Clothing Reviews

The delivery was pretty slow, to be honest. I expected it to arrive much quicker.

Slow shipping.

Slow shipping.

I've always believed that the way a company treats its customers can really make a difference. Their products are fantastic, and I've been a loyal buyer for many years. This is the only spot I trust for my dresses. I ran into a small hiccup with a package that appeared to be missing. Joseph jumped right on it. There was no waiting around; I was even thinking of giving it a few more days, but he advised against it. I should have my beautiful dresses by the end of this week for a trip I'm planning. Big thanks to Joseph and the Sourpuss team!

I have always said that customer service can make or break a company. I love their items, and have purchased over many years. The only place I will buy my dresses. I had a little issue with a package that seemed lost. Joseph took care of it immediately. There was none of the give it more time, in fact I thought to wait a few more days, and he suggested not to. I should have my lovely dresses by end of this week for a trip I am taking. Thank you Joseph, and Sourpuss

I have always said that customer service can make or break a company. I love their items, and have purchased over many years. The only place I will buy my dresses. I had a little issue with a package that seemed lost. Joseph took care of it immediately. There was none of the give it more time, in fact I thought to wait a few more days, and he suggested not to. I should have my lovely dresses by end of this week for a trip I am taking. Thank you Joseph, and Sourpuss

Fantastic support from the team! One of the items I wanted was unavailable, and they reached out to me with options for a refund, exchange, or store credit. I responded, and by the next morning, I was informed that my order would be shipped out that coming Monday (they got back to me on Friday). I received my package on Wednesday. The quality of everything I got is top-notch; I picked a bit of everything—jewelry, a blanket, a tote bag, clothes, and more—and all of it was really nice and well-crafted. This was my first time ordering from them, and I’ll surely be coming back for more! Big thanks to Joe for assisting me with the exchange; he was super helpful and quick to respond! Highly recommend!

Awesome customer service! An item I ordered was out of stock & they emailed me offering a refund, exchange, or store credit. I replied and the next morning was told my order was shipping out that upcoming Monday (they emailed back on Friday) I got my order on Wednesday. The quality of my items are great, I ordered a little bit of everything; jewelry, a blanket, tote bag, clothing, etc. and all were really nice & well made. This was my first order through them & I will definitely be a repeat customer! Thanks to Joe for helping me out with the exchange on my order, he was very helpful & responsive! Recommend!

Awesome customer service! An item I ordered was out of stock & they emailed me offering a refund, exchange, or store credit. I replied and the next morning was told my order was shipping out that upcoming Monday (they emailed back on Friday) I got my order on Wednesday. The quality of my items are great, I ordered a little bit of everything; jewelry, a blanket, tote bag, clothing, etc. and all were really nice & well made. This was my first order through them & I will definitely be a repeat customer! Thanks to Joe for helping me out with the exchange on my order, he was very helpful & responsive! Recommend!

I made a purchase from Sourpuss US and I gotta say, their customer service is top-notch! I ordered a shirt that appeared to have gone missing, but they quickly shipped out a replacement. Honestly, some other businesses could learn a thing or two from Sourpuss about how to treat their customers. I’d totally recommend them; they’re a fantastic company with a wide selection of quality products.

Ordered from Sourpuss US
Great customer service, I cannot rate them highly enough. Ordered a top which seems to have got lost and they sent another out. Some other companies would do well to take a leaf out of Sourpuss’s book and treat their customers as well as sourpuss. Would definitely recommend, great company with a huge range of good quality items.

Ordered from Sourpuss US
Great customer service, I cannot rate them highly enough. Ordered a top which seems to have got lost and they sent another out. Some other companies would do well to take a leaf out of Sourpuss’s book and treat their customers as well as sourpuss. Would definitely recommend, great company with a huge range of good quality items.

I've been a customer since my teenage years, but a few months back, I ordered a dress and some home décor items (like a mirror, a hanger, and a wall coffin) from their EU site. Nowhere on their website did it mention that these items were highly carcinogenic. When they arrived, the boxes had warnings stating they were not safe for indoor use, and the Rose Garden Magnolia dress was scratched up with ripped seams on both sides! Seriously, why wouldn’t you give folks a heads-up about what they’re buying, especially when it involves harmful substances banned in many places? I shot an email to Chris Anderson, who was handling customer queries and was a manager at the time, explaining that we have cancer survivors and someone with acute asthma at home. I wanted to return everything since I received items that were completely different from what was advertised, plus that faulty dress. If I get something that’s not as described, I expect my money back. For the first time ever buying online from a well-known brand, I didn’t get a single response to my concerned email or any of the follow-ups! Kudos to you, Chris Anderson and team :) I had to escalate things to PayPal, providing all the proof, and after they reached out to Sourpuss, they decided over a month later that they wanted the entire order back, making me cover the return shipping costs of 30€, even though one item was defective and the others weren’t as described! So, I had to send everything back after being ignored for over a month! Not a peep from them, it was just unbelievable. PayPal assured me they had my back and refunded me for the shipping and the whole order, promising to handle Sourpuss since it was their mess. Fast forward to today, many months later, and Sourpuss still hasn’t replied to my email or offered an apology. I found out their customer service is notoriously bad in Europe (great job, Chris and Deidre!), and I noticed many folks reselling the décor items on Vinted without their warning boxes and several Magnolia dresses with the same issues! I’m honestly relieved they shut down their warehouse in Europe; a company like that doesn’t deserve to stick around. And now, this person is set to manage the new EU shop for Killstar... not surprised at all :)

After being their customer since I was a teen, I ordered a few months ago a dress and some home décor items (a mirror, a hanger, a wall coffin) from the EU site that weren't described on their website as highly carcinogenic. I received all of them with a warning on their boxes saying they were highly carcinogenic and not recommended for use indoors and the Rose Garden Magnolia dress was full of scratches and the seams were ripped open on both sides! Why on earth wouldn't you warn people on your website about what they're are actually buying, specially if you are selling things that contain harmful substances forbidden in many countries?! I immediately sent (Chris Anderson was the main point of contact for customer queries and manager back then) an email telling them we have cancer survivors at home and acute asthma and I wanted to return the whole order for receiving something completely different (and a faulty dress) to what was announced. If as a customer I receive something that is not as described, is my right to have my money back. For the first time in my life buying online from a known brand I NEVER got any reply to that email where I was so concerned or the ones that followed! Great job, Chris Anderson and company :) I had to open a case on PayPal, providing proof of everything and after getting contacted by PayPal, Sourpuss decided more than a month later to tell PayPal they wanted the whole order back, making me pay for the return shipping = 30€ even when an item was faulty and I shouldn't pay to return it and the rest were not a described! So I had to send everything back after more than a month being ignored! Not a single word, it was unbelievable. PayPal told me they obviously had my back on this and they refunded me for the shipping and for the whole order and they assured me they would deal with Sourpuss as this was their fault. Today, many months after, Sourpuss haven't replied to my email or apologized at all. I learned their customer service was known for being terrible in Europe (great work, Chris and Deidre!), I saw many people reselling the decoration items on Vinted without their boxes (where the warnings were) and several Magnolia dresses with the same faults! So I am sooo glad they ended up closing their warehouse in Europe, there's no way on earth a company like that deserves to be around.
Now this person is going to manage the new EU shop for Killstar... I am not surprised :)

After being their customer since I was a teen, I ordered a few months ago a dress and some home décor items (a mirror, a hanger, a wall coffin) from the EU site that weren't described on their website as highly carcinogenic. I received all of them with a warning on their boxes saying they were highly carcinogenic and not recommended for use indoors and the Rose Garden Magnolia dress was full of scratches and the seams were ripped open on both sides! Why on earth wouldn't you warn people on your website about what they're are actually buying, specially if you are selling things that contain harmful substances forbidden in many countries?! I immediately sent (Chris Anderson was the main point of contact for customer queries and manager back then) an email telling them we have cancer survivors at home and acute asthma and I wanted to return the whole order for receiving something completely different (and a faulty dress) to what was announced. If as a customer I receive something that is not as described, is my right to have my money back. For the first time in my life buying online from a known brand I NEVER got any reply to that email where I was so concerned or the ones that followed! Great job, Chris Anderson and company :) I had to open a case on PayPal, providing proof of everything and after getting contacted by PayPal, Sourpuss decided more than a month later to tell PayPal they wanted the whole order back, making me pay for the return shipping = 30€ even when an item was faulty and I shouldn't pay to return it and the rest were not a described! So I had to send everything back after more than a month being ignored! Not a single word, it was unbelievable. PayPal told me they obviously had my back on this and they refunded me for the shipping and for the whole order and they assured me they would deal with Sourpuss as this was their fault. Today, many months after, Sourpuss haven't replied to my email or apologized at all. I learned their customer service was known for being terrible in Europe (great work, Chris and Deidre!), I saw many people reselling the decoration items on Vinted without their boxes (where the warnings were) and several Magnolia dresses with the same faults! So I am sooo glad they ended up closing their warehouse in Europe, there's no way on earth a company like that deserves to be around.
Now this person is going to manage the new EU shop for Killstar... I am not surprised :)